Terms & Conditions

Effective Date: July 25, 2026

Welcome to TecXra. By accessing our website or using any of our services, you agree to these Terms & Conditions. Please read them carefully before engaging with us.

1. About TecXra

TecXra provides professional software development and technology consulting services including, but not limited to:

• Custom Software Development
• Website Development
• Mobile Application Development
• SaaS Product Development
• AI & Automation Solutions
• Machine Learning Solutions
• Cloud & DevOps Services
• Business Process Automation
• UI/UX Design
• API Development & Integrations
• Staff Augmentation
• Maintenance & Support

2. Our Commitment

At TecXra, we believe every project is a partnership.

Our goal is to stand on the same side as our clients throughout the entire journey. We are committed to solving problems together, communicating honestly, and working in the best interests of every client.

If unexpected technical, operational, or project-related challenges arise, we will make every reasonable effort to find the most practical and cost-effective solution.

Our success is measured by our clients’ success.

3. Project Scope

Every project begins with mutually agreed requirements.

Any feature, functionality, integration, or service that falls outside the approved scope may require:

• Additional time
• Additional cost
• A separate written approval

4. Client Responsibilities

To ensure successful project delivery, the client agrees to:

• Provide complete project requirements.
• Respond to requests for information in a timely manner.
• Review submitted work and provide feedback.
• Supply content, branding assets, images, logos, and documentation where applicable.
• Provide access to third-party services when required.

Project timelines may be extended if required information or approvals are delayed.

5. Domain Name, Hosting & Infrastructure

Unless otherwise agreed in writing:

The client is responsible for purchasing and maintaining:

• Domain Name
• Web Hosting
• Cloud Server
• VPS/Dedicated Server
• SSL Certificates
• Email Hosting
• Third-party APIs
• Software Licenses
• AI Platform Credits
• Payment Gateway Accounts
• SMS Services
• Email Services
• Maps APIs
• Any other infrastructure or subscriptions required for the project.

Purchase on Client’s Behalf

If requested, TecXra may purchase any required service or subscription on behalf of the client, including but not limited to:

• Domain Names
• Hosting
• Cloud Servers
• AI Service Credits
• API Subscriptions
• Software Licenses
• Security Certificates
• Development Tools

The client agrees to reimburse TecXra for the full purchase amount along with any applicable taxes, processing fees, or transaction charges before or as agreed during procurement.

Ownership of purchased assets will be transferred to the client upon settlement of all related payments.

6. Payments

Unless otherwise agreed:

• Payments are made according to the approved proposal or invoice.
• Development work may begin after the agreed advance payment is received.
• Delayed payments may pause project work.
• Outstanding balances must be cleared before final deployment or transfer of project assets.

7. Intellectual Property

Upon full payment:

• The client becomes the owner of the final approved software, website, application, or deliverables specifically developed for them.
• TecXra retains ownership of its internal frameworks, reusable libraries, development tools, methodologies, templates, and proprietary components unless otherwise agreed.

8. Third-Party Services

TecXra integrates many third-party platforms including AI providers, payment gateways, cloud services, analytics platforms, CRMs, and external APIs.

We are not responsible for:

• Third-party outages
• Pricing changes
• API limitations
• Service discontinuation
• Policy updates
• Account suspensions by third-party providers

9. AI Services

Projects involving Artificial Intelligence may utilize third-party AI providers.

AI-generated outputs may not always be completely accurate and should be reviewed by the client before being used for business, legal, financial, medical, or regulatory purposes.

10. Revisions

Reasonable revisions are included according to the agreed proposal.

Additional revisions beyond the approved scope may incur additional charges.

11. Project Delays

TecXra is not responsible for delays caused by:

• Delayed client approvals
• Missing content
• Third-party providers
• Government regulations
• Internet outages
• Force majeure events
• Changes requested after development has begun

12. Confidentiality

Both parties agree to keep confidential information private.

Neither party shall disclose proprietary information, business data, source code, credentials, or project documentation without written permission unless required by law.

13. Data Security

TecXra follows industry best practices to protect project data during development.

However, no internet-connected system can be guaranteed to be completely secure.

Clients are encouraged to maintain backups of their own data.

14. Warranty

Unless otherwise agreed:

TecXra provides a limited warranty period for fixing software bugs that are directly related to the originally delivered functionality.

The warranty does not cover:

• New feature requests
• Third-party platform changes
• User-caused issues
• Server misconfiguration by third parties
• Unauthorized modifications

15. Maintenance & Support

Maintenance services are provided only if included in the proposal or purchased separately.

Support does not include new feature development unless explicitly agreed.

16. 
    Free Maintenance After Project Delivery

TecXra providesone (1) month of complimentary maintenance following the successful deployment or delivery of the project, unless otherwise stated in the project proposal or agreement.

During this maintenance period, we will address and resolve bugs, defects, or issues that are directly related to the original scope of work and functionality delivered by TecXra.

The complimentary maintenance perioddoes not include:

• New features or functionality.
• Changes to the approved project scope.
• Design modifications requested after project completion.
• Third-party service issues or outages.
• Changes resulting from updates made by third-party platforms, APIs, or software providers.
• Issues caused by client modifications, unauthorized changes, or work performed by third parties.
• Server, hosting, domain, or infrastructure issues not managed by TecXra.

After the one-month complimentary maintenance period ends, any additional maintenance, support, enhancements, or development work will be provided under a separate Maintenance & Support Agreement or billed according to TecXra’s applicable rates.

16. Limitation of Liability

TecXra shall not be liable for:

• Indirect damages
• Lost profits
• Business interruption
• Data loss
• Revenue loss
• Consequential damages

Our total liability shall not exceed the amount paid by the client for the affected project.

17. Project Cancellation

Either party may terminate a project with written notice.

The client agrees to pay for all completed work, approved milestones, purchased services, and expenses incurred up to the termination date.

18. Governing Law

These Terms shall be governed by the applicable laws of the jurisdiction agreed upon in the project contract or proposal.

19. Changes to These Terms

TecXra reserves the right to update these Terms & Conditions at any time.

Updated versions will become effective once published on this website.

20. Contact Information

For questions regarding these Terms & Conditions, please contact:

TecXra

Website: https://tecxra.com

Email: info@tecxra.com

Our Promise

At TecXra, we don’t see ourselves as just a software vendor—we see ourselves as your technology partner.

When challenges arise, we don’t walk away. We work with you, communicate openly, and focus on finding solutions together. Our commitment is to build long-term relationships based on trust, transparency, and shared success.